Welcome to the Privacy Policy of SnatchIT.com, LLC ("the Company"). This policy explains how we collect, use, and protect the personal information you provide to us through our e-commerce app and website.
Information Collection:
At SnatchIT.com, LLC, we may collect various types of information, including: · Personal information: such as name, email address, contact number, and billing details. · Usage information: related to your interactions with our app and website. · Device information: including device type, operating system, and IP address.
Use of Information:
We use the collected information for the following purposes: · To process orders and provide customer support. · To personalize user experience and improve our services. · To send promotional materials and updates with user consent.
Data Security:
Protecting your personal information is of utmost importance to us. We implement reasonable security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
User Rights:
You have the right to: · Access and review the personal information we hold about you. · Request corrections or updates to your information. · Withdraw your consent for specific data processing activities. · Request the deletion of your personal information, subject to legal requirements.
Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and personalize content. By using our app and website, you consent to our use of these technologies.
Changes to the Privacy Policy:
We reserve the right to update this Privacy Policy as needed. Any material changes will be communicated through our app or website. It is advisable to review this policy periodically.
Terms of Service/Use:
Introduction:
By using our e-commerce app and website, you agree to comply with the following Terms of Service. These terms govern your access to and use of our services. Please read them carefully.
Acceptance of Terms:
By accessing and using our app and website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our services.
User Responsibilities:
When using our app and website, you agree to: · Provide accurate and up-to-date information. · Maintain the confidentiality of your account credentials. · Comply with applicable laws and regulations. · Refrain from engaging in any illegal or unauthorized activities.
Intellectual Property:
All intellectual property rights associated with our app and website, including trademarks, logos, and content, belong to SnatchIT.com, LLC. You agree not to use or reproduce our intellectual property without prior written consent.
Payment and Billing:
To purchase products or services, you may be required to provide payment information. By providing this information, you represent and warrant that you have the legal right to use the payment method.
Disclaimer of Liability:
While we strive to provide accurate and reliable information, we cannot guarantee the completeness, timeliness, or accuracy of the content on our app and website. Your use of our services is at your own risk, and we disclaim any liability for damages or losses incurred.
Dispute Resolution:
Any disputes arising from or related to these Terms of Service shall be resolved through negotiation or mediation. If resolution cannot be reached, the matter may be subject to binding arbitration in accordance with the laws of Jurisdiction.
Termination:
We reserve the right to suspend or terminate your access to our services for any reason, including violation of these Terms of Service. You may also terminate your account by contacting our customer support team.
Refund and Return Policy:
Introduction:
At SnatchIT.com, LLC, we want you to be satisfied with your purchases. This Refund and Return Policy outlines the procedures for refunds, returns, cancellations, and exchanges.
Eligibility:
To be eligible for a refund, return, cancellation, or exchange, the following conditions must be met: · The request is made within 7 days of purchase. · The product is in its original condition and packaging. · Proof of purchase is provided.
Refund Process:
To request a refund, please contact our customer support team within the specified timeframe. We will guide you through the process, which may include providing relevant information and returning the product if required. Refunds will be processed within 14 business days.
Return and Exchange Process:
If you wish to return or exchange a product, please contact our customer support team. We will provide instructions on returning the item, including any applicable shipping instructions or restocking fees. Returns and exchanges will be processed within 14 business days of receiving the returned item.
Cancellations:
To cancel an order, please contact our customer support team as soon as possible. Order cancellations are subject to certain conditions and may incur cancellation fees if applicable. Exceptions and Limitations: This policy does not cover certain products or situations, including: · Personalized or customized items. · Digital goods or services. · Items damaged due to misuse, negligence, or unauthorized repairs.
Shipping and Delivery Policy:
Introduction:
At SnatchIT.com, LLC, we strive to deliver your purchased products in a timely and efficient manner. This Shipping and Delivery Policy outlines our procedures and expectations for shipping and order delivery.
Shipping Methods:
We offer the following shipping methods: · Standard Shipping: Estimated delivery time, cost, and coverage area · Express Shipping: Estimated delivery time, cost, and coverage area · Local Pickup: Instructions for local pickup, if applicable
Estimated Delivery Times:
Delivery times may vary depending on the chosen shipping method and your location. While we make every effort to meet these estimated times, they are not guaranteed. Please refer to the shipping carrier's tracking information for the most accurate updates.
Shipping Costs:
Shipping costs are based on the selected shipping method, order weight, and destination. Any applicable shipping fees will be displayed during the checkout process. We may offer free shipping for orders that meet specific criteria, as outlined on our app or website.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment through our designated shipping carrier's website or app.
Shipping Restrictions:
We currently ship to list of countries/regions. However, there may be certain locations where shipping is not available. We are not responsible for any customs, duties, or import fees that may apply to international shipments. Please consult your local customs office for more information.
Payment and Security:
Introduction:
At SnatchIT.com, LLC, we prioritize the security of your payment information. This page provides an overview of our accepted payment methods and the security measures we have in place.
Accepted Payment Methods:
We accept the following payment methods: · Credit Cards: List of accepted credit card brands · Debit Cards: List of accepted debit card brands · PayPal: Description of PayPal integration and benefits · Digital Wallets: List of accepted digital wallet providers
Payment Processing:
We use secure payment processors to ensure the confidentiality and integrity of your payment information. Our payment processing partners comply with industry standards and maintain strict security measures.
Data Encryption:
To protect your payment information during transmission, we utilize Secure Sockets Layer (SSL) encryption technology. This encrypts the data transferred between your device and our servers, ensuring secure communication.
Third-Party Payment Processors:
We may engage third-party payment processors to facilitate payment transactions. These processors have their own privacy policies and security practices. By using our services, you agree to their terms and conditions.
Contact Information:
Introduction:
We value your feedback and are here to assist you. Please feel free to reach out to us using the contact details below:
· Customer Support Hours: Monday - Friday 9 AM to 5 PM CST
Please don't hesitate to contact us with any questions, concerns, or feedback you may have. Our dedicated customer support team will respond to your inquiry as soon as possible. Please remember that these samples should not be considered legal advice, and it's important to consult with a legal professional to ensure compliance with applicable laws and regulations.
